Warranty & Returns

Every LENOK product is covered by a 12‑month warranty and a 14‑day return window. No forms, no printing — everything is handled over WhatsApp.

12‑month warranty

If your charger, cable, case, glass or mount stops working as described within 12 months of delivery, we replace it. If the item is out of stock, we refund it.

How to claim in 3 steps

1. Message us on WhatsApp at +20 10 0808 4169 with your order number.
2. Send a short video or photo of the issue (10 seconds is enough).
3. We arrange pickup and the replacement — a decision within 1 working day, replacement or refund within 3 working days of pickup.

What is covered

• Chargers and car chargers that stop charging, overheat or lose a port
• Cables with a broken connector, exposed wire or no data/charge
• Cases with a cracked frame, broken kickstand/ring or failing camera slider
• Mounts with a weak magnet, broken clip or loose joint
• Tempered glass that arrives cracked or does not stick

What is not covered

• Drops, bends or liquid damage to the accessory itself
• Scratches on tempered glass after installation (glass is designed to take the hit instead of your screen)
• Damage to your phone — LENOK accessories protect your phone, but the warranty covers the accessory

14‑day returns

Changed your mind? Return any item within 14 days of delivery, unused and in its original packaging. We cover the return pickup — there is no restocking fee. Refunds go back to your original payment method within 10 business days; cash‑on‑delivery orders are refunded by bank transfer or Instapay.

Defective or wrong items can be returned within 30 days, no questions asked.

Exchanges

Wrong phone model? Message us within 14 days and we swap it for the right size — pickup and redelivery are on us.

Full terms: Return & Refund Policy.